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Assertiveness

Assertiveness is much more than a set of techniques, it is about the way that you think, feel and behave. This workshop helps participants to practice assertiveness techniques within a safe and supportive environment leaving them more confident to deal with others in their everyday lives.

 

This guidance takes you through the change process step by step

 

This module is suitable for managers or employees who need to have a detailed overview of the CDM Regulations.  It covers all aspects of the type of work covered by CDM, legislation and roles and responsibilities.


  
 

Coping with Stress

This workshop is designed to support delegates in dealing with personal stress both inside and outside of work.

  
  
 Who is the course for?
All employees who have to deal with angry customers or service users
 

Dementia Friends Information Session

These one hour briefings are delivered by Dementia Friends Champions to help you understand what it’s like to live with dementia and the actions you can take – anyone of any age can be a Dementia Friend. You will learn more about dementia and how you can help to create dementia friendly communities and make Derbyshire County Council more dementia friendly.


 

This module is suitable for managers, or employees who drive for their work.  The module gives an overview of the different types of drivers, occupational road risk responsibilities, assessing the risks and possible control measures to reduce the risk.


 

This workshop is designed to develop participants facilitation skills and their confidence in facilitating groups. You will come away with an increased understanding of how and why groups work and recognize the importance of your role as a facilitator in managing the group dynamics.

  
 

Provides participants with general fire awareness as well as fire prevention arrangements and how to recognize and use fire extinguishers.

  
  
 

Get that Job! - Essential Interview and Application Skills

This is a workshop for people wishing to develop their skills and techniques in applying for jobs, and increasing their skills and confidence in interviews. Participants will work in a friendly and informal group to prepare for applications and interviews. This will include considering their own skills and preparing and practising responses to commonly asked questions.

  
  
  
 

This module is suitable for employees who work in an office or low risk environment.  The module briefly covers health and safety law and policy, using a DSE workstation, accidents in the workplace, fire safety, work environment, stress and lone working.


  
 
 As part of the council’s commitment to the national ‘Time to Change’ campaign, occasional mental health awareness training courses will be provided, targeted at different groups of employees, managers, elected councillors and HR officers.  This means a range of different courses at different times, advertised as and when available.
 

This module is suitable for anyone who carries out any manual handling in an office environment as part of their work.  The module covers common injury types and causes, how to identify risks, determine the best way to move items around the office.


 

Provides participants with a better awareness of noise and vibration, simple ways to reduce the effects of both noise and vibration as well as useful, practical tips to move and handle inanimate loads safely.

 

This module is suitable for managers and employees.  This comprehensive module is designed to increase your awareness and understanding of metal health, be able to recognise the symptoms of poor mental health and some suggestions for improving mental health.  The module also provides a good reference guide.


 A practically based workshop which covers the procedural aspect of minute and note taking, the use and importance of minutes and notes, as well as practical skills training. It will help people improve their skills in listening and summarising as well as accurate recording and formatting. It will ensure key decisions and actions can be identified and extracted.
  
  
 

This module is suitable for managers and employees to make them aware of personal safety issues relating to their work and travel.  The module gives a comprehensive understanding of personal safety issues at work with good examples of responsibilities, legal obligations, recognising if there may be a problem and ways to reduce the risk.


  
  
  
 This is a half day workshop for any employee who has communication with external and internal customers or service users. Participants will discuss and practice reception and telephone skills to create the right impression for Derbyshire County Council and a good customer service experience for its service users.
  
  
  
  
 

Serious Case Review Conference

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