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Assertiveness

Assertiveness is much more than a set of techniques, it is about the way that you think, feel and behave. This workshop helps participants to practice assertiveness techniques within a safe and supportive environment leaving them more confident to deal with others in their everyday lives.

 

Briefing & Presentation Skills

This workshop is designed to enable learners to develop and demonstrate basic presentation skills, improving personal skills, confidence and awareness. The programme includes a series of talks, video clips, discussions and practical activities through which individuals are able to address their specific concerns about presenting.

 

This guidance takes you through the change process step by step

  
  
 

Coping with Stress

This workshop is designed to support delegates in dealing with personal stress both inside and outside of work.

  
 This is a half day workshop for any employee who has communication with external and internal customers or service users. Participants will discuss and practice reception and telephone skills to create the right impression for Derbyshire County Council and a good customer service experience for its service users.
 

Deaf Awareness

This workshop is designed to help develop the skills and confidence when interacting with people of the Deaf Community and help people understand and minimise the everyday barriers experienced between Deaf people and the hearing world.

 Who is the course for?
All employees who have to deal with angry customers or service users
 

Dementia Friends Information Session

These one hour briefings are delivered by Dementia Friends Champions to help you understand what it’s like to live with dementia and the actions you can take – anyone of any age can be a Dementia Friend. You will learn more about dementia and how you can help to create dementia friendly communities and make Derbyshire County Council more dementia friendly.


 

This workshop is designed to develop participants facilitation skills and their confidence in facilitating groups. You will come away with an increased understanding of how and why groups work and recognize the importance of your role as a facilitator in managing the group dynamics.

  
 

Provides participants with general fire awareness as well as fire prevention arrangements and how to recognize and use fire extinguishers.

  
  
 

Get that Job! - Essential Interview and Application Skills

This is a workshop for people wishing to develop their skills and techniques in applying for jobs, and increasing their skills and confidence in interviews. Participants will work in a friendly and informal group to prepare for applications and interviews. This will include considering their own skills and preparing and practising responses to commonly asked questions.

  
  
  
  
  
 
 

Manager Apprenticeship Briefing

The apprenticeship briefing is designed to inform managers, mentors and supervisors about the apprenticeship scheme and the roles and responsibilities. The briefing will be delivered using the manager handbook focusing on the apprenticeship contract of employment and the qualification.

 

Managing Mental Health Awareness

As part of the council’s commitment to the national ‘Time to Change’ campaign, occasional mental health awareness training courses will be provided, targeted at different groups of employees, managers, elected councillors and HR officers.  This means a range of different courses at different times, advertised as and when available.

 

Provides participants with a better awareness of noise and vibration, simple ways to reduce the effects of both noise and vibration as well as useful, practical tips to move and handle inanimate loads safely.

 

Microsoft Outlook 2013 Intermediate

This one-day instructor led training course widens knowledge and provides an understanding of the more advanced features of email, collaborating with others, automation, getting organised and managing Outlook data.

 

Microsoft Word 2013 Advanced

The course is designed for employees who want to gain the skills necessary to manage long documents, use collaborative editing tools, record and arrange macros, create forms, create and manage templates, understanding and use building blocks and customise Word and learn how to mail merge documents.

 

Microsoft Word 2013 Intermediate

This course was designed for people who can create and modify standard business documents in Microsoft Word 2013, and who need to learn how to use Microsoft Word 2013 to create or modify complex business documents as well as customised Word efficiency tools.

 

Microsoft Word 2013 Introduction

This course is intended for individuals who want to learn the fundamentals skills of working with Microsoft Word 2013. All candidates are required to bring their own Laptop with the software already installed to the sessions.

 

Mindfulness

Mindfulness is a practice that individuals can do on a day-to-day basis. It can enable participants to change the way they think and feel about their experiences, especially stressful experiences.

 A practically based workshop which covers the procedural aspect of minute and note taking, the use and importance of minutes and notes, as well as practical skills training. It will help people improve their skills in listening and summarising as well as accurate recording and formatting. It will ensure key decisions and actions can be identified and extracted.
  
  
  
  
  
  
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